The Challenge  

Management Solutions was already engaged with the client for project management services when the need for additional training services became evident. Our client needed to increase user-adoption and the current vendor (providing end-user training) was not equipped to deliver. Management Solutions was tasked with further evaluating the training needs and provide end-user training and change management to ensure ramped up user-adoption.

The Outcome  

The Management Solutions team leveraged our past end-user training experience to quickly learn more about the product, then evaluated the content need, developed delivery curriculum, and delivered training – using multiple modalities. The Management Solutions team identified the training gaps and adjusted the professional services offering to ensure (and fast-track) user-adoption. Because of our successful work, end-users adopted the new program – in harmonious alignment with their existing daily workflow. Our commitment to the entire spectrum of our clients’ needs sets Management Solutions apart.