Learning Needs Analysis (Software Execution Recovery)

The Challenge  

Management Solutions was already engaged with the client for project management services when the need for additional training services became evident. Our client needed to increase user-adoption and the current vendor (providing end-user training) was not equipped to deliver. Management Solutions was tasked with further evaluating the training needs and provide end-user training and change management to ensure ramped up user-adoption.

 

The Outcome  

The Management Solutions team leveraged our past end-user training experience to quickly learn more about the product, then evaluated the content need, developed delivery curriculum, and delivered training – using multiple modalities. The Management Solutions team identified the training gaps and adjusted the professional services offering to ensure (and fast-track) user-adoption. Because of our successful work, end-users adopted the new program – in harmonious alignment with their existing daily workflow. Our commitment to the entire spectrum of our clients’ needs sets Management Solutions apart.