Hospital system recovers millions in annual revenue with Process Optimization program.  

The Challenge  

Our client was losing patients to unaffiliated hospitals because the vendor they contracted with to transfer patients between affiliates did not have an efficient process in place. Management Solutions was tasked with determining the root cause of patient “leakage” and optimizing the patient transfer process.

The Outcome  

Management Solutions developed tools to give the client visibility into their complex process. In addition to identifying the primary root causes, our team identified quick wins that allowed the client to promptly recover millions of dollars in annual revenue; while also addressing the broader issues. The key causes for patient leakage was addressed with significant leakage reduction.