Process Mapping: Begin at the Beginning

Process Mapping: Begin at the Beginning

By: Mary Jane (MJ) Sill, FMA, Senior Project Manager  So, you have been tasked with leading a process improvement initiative that, if successfully implemented, will help grow the business or reduce costs. Where do you get started? A systematic approach is always...
Cycle Time Reduction

Cycle Time Reduction

The Challenge  Our client was a Department of Energy agency. One of the divisions within the client sought to improve its customer satisfaction rating, which was based on a combination of timeliness and quality for a wide variety of services performed. Client...
Acquisition Integration & System Standardization

Acquisition Integration & System Standardization

The Challenge:   Our  client acquired another company and discovered that their software, hardware and computing field support were not standardized (corporate security standards and encryption). Our client had spent six months attempting to standardize and secure...