Process Mapping: Begin at the Beginning

Process Mapping: Begin at the Beginning

Process Mapping: Begin at the Beginning By: Mary Jane (MJ) Sill, FMA, Senior Project Manager  So, you have been tasked with leading a process improvement initiative that, if successfully implemented, will help grow the business or reduce costs. Where do you get...
Cycle Time Reduction

Cycle Time Reduction

Cycle Time Reduction   The Challenge  Our client was a Department of Energy agency. One of the divisions within the client sought to improve its customer satisfaction rating, which was based on a combination of timeliness and quality for a wide variety of...
Acquisition Integration & System Standardization

Acquisition Integration & System Standardization

Acquisition Integration & System Standardization The Challenge:   Our  client acquired another company and discovered that their software, hardware and computing field support were not standardized (corporate security standards and encryption). Our client had spent...